Start with a support request and include your order number.
Customer trust
Returns And Refunds
Returns are handled through a support-first flow that keeps the customer, order, product, payment method, and audit trail connected.
Refund-ready structure
The backend keeps payment and order records ready for PayPal refund workflows.
Support reviews item condition, supplier rules, and payment status.
Approved returns move into refund, replacement, or exchange handling.
Eligibility
Products should be unused, complete, and reviewed by support before approval. Some supplier-linked items may have category-specific return rules.
Refund timing
Refunds depend on payment provider processing time after approval. Demo handoffs should be replaced with production payment credentials before public launch.
Exchange readiness
Inventory-aware exchanges can reuse product stock records, customer details, and the order lifecycle service.